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SHIPPING WORLDWIDE BY DHL

 

HOW CAN I TRACK MY SHIPMENT?

The DHL Tracking page can provide up-to-date information on your shipment location.

 

WHAT IS A TRACKING NUMBER/ID?

A tracking number or ID is a combination of numbers and/or letters that uniquely identifies your shipment. The ID length may vary from 10 to 39 characters.

 

WHEN WILL MY TRACKING INFORMATION APPEAR?

You should see tracking events within 24-48 hours after you have received the confirmation by your merchant or online shop. The reason it takes time to see tracking events is because the first event is created once the shipment is handed to us, i.e. once the shipment has departed the fulfillment center of your merchant or online shop.

 

WHY IS MY SHIPMENT STATUS UNCHANGED?

For most shipments, we provide only milestone tracking which means it may take some time before a new tracking event is displayed. Your package continues to travel to its destination despite the time between the tracking events. Depending on the destination, it could also take time to arrive in the destination country due to the distance and transit time of the selected service.

Your shipment might also be delayed. Delivery delays can be caused by events beyond the control of DHL, e.g. weather events, local disruptions like public holidays, customs or strikes. In the event your shipment has not arrived within 10 days after the expected delivery time, kindly contact your merchant or online shop. The merchant or online shop as our contract partner can start an investigation for lost items.

Please also note that some packages only have limited tracking events in the country of origin and no tracking events in the destination country.

 

WHY IS MY TRACKING NUMBER/ID NOT WORKING?

In case your tracking ID is not working, please contact your merchant or online shop.

 

CAN I TRACK MULTIPLE TRACKING NUMBERS WITH A SINGLE REQUEST?

Yes, you can track multiple tracking numbers with a single request.

 

MY SHIPMENT IS DAMAGED OR THE CONTENT IS MISSING. WHAT CAN I DO?

Please send the damage report to us, we will then claim the damaged or lost parcel with DHL.
Please understand that only the merchant or online shop can file a claim as we are the contract partner of DHL.